PRIVACY POLICY
Metropolitan Heating & Cooling Specialists
Last Updated: August 18, 2026
Your Privacy Matters to Us
Metropolitan Heating & Cooling Specialists ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our HVAC services.
1. Information We Collect
Personal Information
- Full name, phone number, and email address
- Residential and service addresses
- HVAC system type, brand, model, and serial numbers
- Service history and equipment specifications
- Appointment preferences and availability
Payment Information
- Venmo and Zelle transaction details (processed securely)
- Invoice and payment history
- Billing address and contact information
Communication Records
- Email correspondence and inquiries
- Phone call logs and recordings (with consent)
- SMS messages and text communications
- Service feedback and customer reviews
2. How We Use Your Information
- Service Delivery: Schedule appointments, dispatch technicians, and complete HVAC repairs and installations
- Communications: Send appointment confirmations, service reminders, and follow-up messages
- Payment Processing: Invoice, bill, and collect payment for services rendered
- Maintenance Records: Track equipment history, service intervals, and warranty information
- Customer Feedback: Request reviews and testimonials (with your consent)
- Compliance: Meet legal, regulatory, and contractual obligations in Maryland and the U.S.
3. Data Security & Protection
Metropolitan Heating & Cooling Specialists implements industry-standard security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS protocols)
- Secure cloud storage with role-based access controls
- Limited employee access to sensitive customer information
- Regular security audits and compliance updates
- Full compliance with Maryland and federal data protection laws
- Secure payment processing via Venmo and Zelle
4. Sharing Your Information
We do NOT sell your personal information. We may share information only in these limited cases:
- Service Partners: Parts suppliers and contractors necessary to complete your HVAC service
- Legal Compliance: When required by law, court order, or valid government request
- Business Operations: Trusted vendors for billing, email delivery, and CRM services
5. Your Privacy Rights
You have the right to:
- Request access to your personal information we hold
- Correct inaccurate or incomplete data
- Request deletion of your information (where permitted by law)
- Opt out of marketing communications and review requests
- Opt out of SMS and email communications at any time
To exercise these rights, contact us at metroheatcoolspecialists@gmail.com or (443) 975-2522.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to understand user behavior and improve our services. These tools do not collect personally identifiable information without your explicit consent.
7. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing service and maintenance
- Fulfill warranty obligations
- Comply with tax and accounting requirements (typically 7 years)
- Maintain service records for future reference
If you request deletion and we have no legal obligation to retain your data, we will securely delete it within 30 days.
Privacy Questions or Concerns?
Contact us anytime to discuss your privacy rights or concerns:
Email: metroheatcoolspecialists@gmail.com
Phone: (443) 975-2522
Website: https://metrohvacrspecialists.com
Address: 10816 Town Center Blvd, Box 412, Dunkirk, MD 20754